Workforce Optimization is a data-driven management tool nourished with solid academic knowledge and business experience to maximize efficiency and service level designed from a holistic point of view.
Prioritization module makes effective prioritization based on analytical models. Optimization makes automated & intelligent task assignment based on transactions density and resource competencies, enabling effective peak time management. Considering pools are dense, transactions are assigned according to employee speed and expertise and if the pools are not dense they are assigned according to transaction variety.
Bitek WFO, enables managing multiple remote locations like home office with high performance as if you are in the office.